Communication Breakdown
Resolving problems between team members where technical language barriers or personality differences are causing friction.
Resolve disputes before they derail delivery
Conflict is inevitable, necessary, and healthy where high standards are demanded. However, in specialised environments, a disagreement over a professional decision or a personality clash can quickly spiral into an organisational risk.
Although many organisations hire external mediators to help resolve serious disputes, and we can provide trained mediators as well, this is often a last resort. By the time an external consultant is required, the damage to team cohesion and project timelines has often already been done.
It is possible, and extremely valuable, to gain the skills required to mediate and resolve internal conflicts internally. At The Thrive Team, our courses enable HR professionals and line managers to facilitate workplace conversations that resolve issues sooner. We equip your leaders to step in early, preventing minor friction from becoming an expensive, potentially damaging formal process.
Why choose The Thrive Team for conflict training?
Mediation is an important skill for your managers to have in their toolkit. However, in complex and professional sectors, managers often shy away from emotional confrontations, preferring to focus on data and evidence.
We bridge that gap. We provide a structured, logical framework for handling dispute resolution that subject matter experts and leaders can understand and apply with confidence.
We help you address:
The Mediators’ Toolkit
Our flagship course is designed by our experienced Workplace Mediators to be practical and immediately applicable.
2-day introductory mediation training
This course is aimed at HR professionals and line managers. It helps them facilitate workplace conversations that will resolve issues as quickly and painlessly as possible.
Learning outcomes:
- Understanding the psychology of conflict.
- The structured mediation process.
- Active listening and impartiality techniques.
- Moving parties from entrenched positions to shared solutions.
Mediation skills and conflict management training workshops
Mediation Skills for Managers
2 Day Course
Frequently asked questions about mediation skills and conflict management training
Is this course only for HR?
No. While it is vital for HR, it is equally important for line managers. They are the “first responders” to conflict. Giving them these skills often prevents issues from ever reaching the HR desk.
Does this replace formal grievance procedures?
No. It creates a “pre-stage.” By resolving internal conflicts before they escalate, you can often avoid the need for expensive and damaging formal processes.
Can we run this in-house?
Yes. Running this course for a cohort of managers creates a network of internal mediators across your business, allowing you to resolve disputes across different departments.
Stop conflict from slowing you down
Let’s talk about conflict resolution training.
