Internal Mediator’s Toolkit

2 day course

Internal Mediator’s Toolkit

Who is it for?

This 2 day introductory mediation training course is ideal for HR practitioners and line managers, helping them to facilitate workplace conversations that resolve issues as quickly and painlessly as possible.

What will you learn/takeaway?

  • What is conflict
  • What mediation is and when to use it
  • When to use internal mediation vs external mediation (risks and benefits of both)
  • The mediation process
  • Key skills practice for mediation
  • Mediation ethics and dilemmas for internal mediators
  • Develop your own internal mediation toolkit

Course delivery:

The 2 day course (09.30 start, 16.30 finish) is taught through a mix of group activities, presentation, discussions and skills practice.


Minimum 6, maximum 12 per course

"Really useful sessions to increase my confidence in conflict resolution and facilitated conversations".

"Really well run and the content was delivered in an engaging way".

Internal Mediator’s Toolkit
Course delegate(s)

Helping organisations to thrive

Our workplace training courses focus on mental health and wellbeing – helping employees perform better, be more resilient and better able to support their peers.